Who is All West Packaging?
All West Packaging is a leading provider of custom and stock packaging located in South San Francisco, California. We offer complete custom package services.
How can I contact you?
You can use our Request Information/Quote form to contact us online or you can call us toll at 1-800-632-4686. Our normal business hours are M-F from 8:00am to 5:00pm Pacific time.
How many different box styles do you offer?
We offer box styles to meet almost any application. These styles can be custom built to your exact specifications or you may choose from over 700 stock sizes.
What are your order minimums?
You can order just one box or thousands, we’re happy to assist you. Our stock items do have a minimum order quantity, which is listed in the product information page.
What if I need a custom style?
We'll be happy to create the exact style you want, or do our best to refer you to someone who can. In most cases there will be a design fee associated with non-standard styles.
Do you offering printing on boxes?
We offer a variety of custom printing options to create the exact package to meet your specifications. Just give us a call at 1-800-632-4686 and tell us your requirements.
How long does it take to complete and ship my order?
In most cases, we can complete and ship your custom box order in 3-5 days. We stock a variety of corrugated cardboard, plastic corrugated and other materials so your order can be made and shipped quickly. Retail and printed packaging may take a bit longer if there is artwork involved. Stock box orders ship same day when ordered by 3pm pacific time M-F.
What about shipping charges?
We ship most orders via FedEx Ground or common carrier. Special arrangements can be made for large items. We will gladly estimate shipping costs before processing your order. We are also happy to ship third party on your FedEx account number if you'd like.
What if I need protective or inner packaging?
We feature a wide selection of protective and inner packaging that can be custom designed for your box. Visit our Inner Packaging page to learn more.
What if my shipment is damaged?
Despite our best efforts, items may occasionally be damaged in transit. Carriers are responsible for damaged items only if the damage is noted when you sign for your shipment. Please make sure to inspect the delivery for any damaged or missing items, and write the details of the items on the shipping documents. If a shipment is signed for in full, All West Container will not be responsible for any damaged items.
Can I get a sample?
All West Container does offer samples of most of our stock products unless they are listed as “Truck Only”. Simply email our customer service department at sales@allwestcontainer.com to request a sample. Please note, customers are responsible for shipping charges on samples.
What types of payment to you accept?
We accept Visa, MasterCard, American Express and Discover. You can also pre-pay by check or wire transfer. Credit terms are available to well-established corporations only and are subject to prior approval.
What is your return policy?
Stock items can be returned within 30 days of receipt. If items were shipped in error or damaged in transit, All West Packaging will pay for all return charges and waive any restocking fees. However, if All West Packaging shipped your order per your specifications but you would still like to return items, return shipping charges are the customer's responsibility, and a re-stocking fee will apply. Please contact us for a Return Authorization Number and shipping instructions. We do not accept returns on custom items unless they are damaged in transit by the carrier.
